HomeAid Shipping Policy

Last Updated: 7 September 2026

Thank you for shopping with HomeAid. This Shipping Policy explains how orders are processed, sourced, and delivered when you purchase products from our online store.

By placing an order with HomeAid, you agree to the terms of this Shipping Policy.

1. Shipping Area

HomeAid currently ships orders within South Africa.

We may expand our delivery areas in the future. If delivery to a particular location is unavailable, this will be communicated to the customer where applicable.

2. Order Processing and Product Sourcing

Orders are processed after payment has been successfully received and verified.

HomeAid sources products from third-party suppliers after an order is placed. Because products are ordered from our supplier before being delivered to you, the total delivery timeframe is generally 8–11 business days from the date your order is confirmed.

Business days are Monday to Friday and exclude South African public holidays.

The 8–11 business-day timeframe may be affected by high order volumes, supplier delays, courier delays, public holidays, or circumstances outside our reasonable control.

If there is a significant delay affecting your order, we will make reasonable efforts to notify you.

3. Delivery Times

The estimated delivery time for orders is 8–11 business days from the date your order is confirmed and payment is successfully received.

This timeframe includes the time required for HomeAid to order the product from its supplier, receive or arrange the product, and have it delivered to the customer.

Delivery times may vary depending on the product, delivery address, supplier availability, courier service, and other circumstances affecting transportation.

These timeframes are estimates only and are not guaranteed unless expressly stated otherwise for a particular order. Remote areas may require additional delivery time.

4. Shipping Fees

Applicable shipping fees will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on factors such as the delivery location, order size, shipping method, and any promotional offers applicable at the time of purchase.

If HomeAid offers free shipping for a particular promotion, the terms of that promotion will apply.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

HomeAid is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information supplied by the customer.

If an order cannot be delivered because incorrect information was provided, additional delivery charges may apply where the courier charges for re-delivery.

6. Tracking

Where tracking information is available, customers may receive a tracking number or tracking information after their order has been dispatched.

Customers are responsible for using the tracking information provided to monitor the progress of their delivery.

Tracking availability may depend on the supplier, courier, or shipping method used.

7. Failed Deliveries

Couriers may attempt delivery more than once depending on their delivery procedures.

If a customer is unavailable to receive an order, the courier may arrange another delivery attempt, collection, or another suitable method of delivery.

If an order is returned to HomeAid because the customer was unavailable, provided an incorrect address, refused delivery, or otherwise caused the delivery to fail, we may contact the customer to arrange the next steps.

Any additional delivery costs may be payable by the customer where permitted by law.

8. Delays

HomeAid will make reasonable efforts to ensure orders are sourced and delivered within the estimated 8–11 business-day timeframe.

However, delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

• Supplier delays;
• Courier delays;
• Severe weather;
• Road closures or transportation disruptions;
• Public holidays;
• High seasonal demand;
• Incorrect or incomplete delivery information;
• Operational disruptions; or
• Other events beyond HomeAid's reasonable control.

A delivery estimate is therefore not a guarantee of a specific delivery date.

Nothing in this section limits any rights you may have under applicable South African consumer law where a delivery obligation has not been fulfilled.

9. Lost or Damaged Packages

If your package appears to have been damaged upon delivery, please notify HomeAid as soon as reasonably possible and, where practical, retain the packaging and product in the condition in which it was received.

If an order appears to be lost or has not arrived within a reasonable period, please contact us at:

Email: homechomza@gmail.com

We will investigate the matter with the relevant supplier or courier and take appropriate steps where applicable.

10. Incorrect or Missing Items

If you receive an item that is incorrect, incomplete, or missing from your order, please contact us at homechomza@gmail.com as soon as reasonably possible.

Please include your order number and a description of the issue. Photographs may be requested where reasonably necessary to investigate the matter.

Where the issue is attributable to HomeAid, the supplier, or the delivery process, we will take appropriate steps to resolve it in accordance with applicable consumer law.

11. Delivery and Consumer Rights

HomeAid aims to comply with applicable South African consumer-protection and electronic-commerce laws, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, where applicable.

Nothing in this Shipping Policy is intended to exclude, restrict, or waive any consumer rights that cannot lawfully be excluded, restricted, or waived.

Where applicable law provides a consumer with rights relating to delivery, cancellation, refunds, defective goods, or other matters, those rights will apply.

12. Orders That Cannot Be Fulfilled

If HomeAid is unable to fulfil an accepted order because the product is unavailable, the supplier cannot provide the product, or for another reason recognised by applicable law, we will notify the customer as required and provide any refund or other remedy required by law.

13. Contact Us

If you have questions about your order or delivery, please contact:

HomeAid
Email: homechomza@gmail.com
Country: South Africa

When contacting us about an order, please include your order number so that we can assist you more efficiently.

14. Changes to This Shipping Policy

HomeAid may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, supplier relationships, business practices, or applicable legal requirements.

The latest version will be published on our website with the updated date shown at the top of the policy.

Last Updated: 7 September 2026