HomeAid Terms of Service

Last Updated: 7 September 2026

Welcome to HomeAid.

These Terms of Service ("Terms", "Terms of Service", or "Agreement") govern your access to and use of the HomeAid website and your purchase of products from HomeAid.

By accessing our website, placing an order, or using any services provided through our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or place an order.

These Terms are intended to apply in accordance with applicable South African law, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Nothing in these Terms is intended to remove or restrict any consumer right that cannot legally be excluded.

1. About HomeAid

HomeAid is an online retail store operated by an individual in South Africa.

Trading Name: HomeAid
Legal Status: Individual / Sole Proprietor
Country: South Africa
Email: homechomza@gmail.com

Where required by applicable law, additional supplier information will be made available to customers.

2. Acceptance of These Terms

By using the HomeAid website or purchasing a product from us, you confirm that:

• You have read and understood these Terms;
• You agree to comply with these Terms;
• The information you provide to us is accurate and complete;
• You are legally capable of entering into the relevant transaction; and
• You will use the website lawfully.

If you place an order on behalf of another person or entity, you confirm that you have the authority to do so.

3. Website Use

You may use the HomeAid website for lawful purposes only.

You agree not to:

• Use the website for fraudulent or unlawful purposes;
• Attempt to gain unauthorised access to the website or its systems;
• Interfere with the operation or security of the website;
• Introduce malicious software, viruses, or other harmful material;
• Attempt to obtain another person's account or payment information;
• Scrape, copy, reproduce, or exploit website content without permission;
• Use automated systems to interfere with the normal operation of the website; or
• Misrepresent your identity or provide false information when placing an order.

HomeAid reserves the right to restrict or terminate access to the website where reasonably necessary, subject to applicable law.

4. Products

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on the website are accurate.

However, minor variations may occur, including differences in:

• Colour;
• Packaging;
• Product appearance;
• Accessories;
• Dimensions; or
• Other non-material characteristics.

Product images may be provided for illustrative purposes and should not necessarily be interpreted as an exact representation of every physical detail of the product.

Nothing in this section limits any rights you may have where goods do not conform to applicable legal requirements.

5. Product Availability

All products are subject to availability.

A product being displayed on our website does not necessarily guarantee that it will remain available at the time an order is placed.

If a product becomes unavailable after you have placed an order, we will notify you as soon as reasonably possible and, where applicable, provide the appropriate remedy, which may include a refund.

6. Prices

All prices displayed on the HomeAid website are stated in South African Rand (ZAR) unless otherwise indicated.

Prices may change from time to time.

The price applicable to your order will generally be the price displayed at the time you place your order, subject to circumstances such as an obvious pricing error or other circumstances permitted by applicable law.

Where a genuine pricing error occurs, HomeAid may contact you before fulfilling the order to clarify the correct price and available options.

Nothing in this section permits HomeAid to engage in misleading or deceptive pricing practices.

7. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order acknowledgement or confirmation email may be sent to you after your order is received.

Receipt of an order acknowledgement does not necessarily mean that the order has been finally accepted or that the product has been dispatched.

HomeAid may decline or cancel an order in circumstances permitted by law, including where:

• The product is unavailable;
• There is an obvious pricing or listing error;
• Payment has not been successfully authorised;
• Fraudulent or suspicious activity is reasonably suspected;
• The order contains inaccurate information that prevents fulfilment; or
• Circumstances outside our reasonable control prevent fulfilment.

Where payment has already been made and an order is cancelled in circumstances where a refund is legally or contractually due, the applicable refund will be processed.

8. Payment

Payment must be successfully received or authorised before an order can be processed, unless HomeAid expressly agrees otherwise.

We may use third-party payment providers to process payments.

HomeAid does not ordinarily receive or store your full payment-card details where payment processing is handled by an external payment provider.

You agree to provide accurate payment and billing information.

If a payment is reversed, declined, disputed, or otherwise not successfully completed, HomeAid may delay or cancel fulfilment of the affected order, subject to applicable law.

9. Shipping and Delivery

Products will be delivered to the delivery address provided when the order is placed.

Delivery times and shipping charges may vary depending on:

• Delivery location;
• Courier availability;
• Product availability;
• Public holidays;
• Weather or other events outside our reasonable control; and
• Other logistical circumstances.

Any estimated delivery period displayed on the website is an estimate unless expressly stated otherwise.

Customers are responsible for ensuring that the delivery information supplied to HomeAid is accurate.

HomeAid will not be responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

Nothing in this section limits any consumer rights relating to delivery under applicable law.

For additional information, please refer to our Shipping Policy.

10. Returns, Refunds and Defective Products

Returns, refunds, exchanges, repairs, and defective products are governed by our Returns & Refunds Policy, together with applicable South African consumer-protection law.

Nothing in our Returns & Refunds Policy or these Terms is intended to exclude or restrict rights that consumers have under the CPA or other applicable legislation.

Where a product is defective, damaged, incorrect, or otherwise does not meet applicable legal requirements, HomeAid will provide the remedy required by applicable law.

For voluntary change-of-mind returns, any additional conditions imposed by HomeAid will be subject to applicable law.

Please review our Returns & Refunds Policy before purchasing.

11. Consumer Rights

Nothing contained in these Terms is intended to:

• Waive a consumer's statutory rights;
• Exclude a right that cannot legally be excluded;
• Mislead or deceive a consumer;
• Avoid an obligation imposed on HomeAid by law; or
• Override any mandatory provision of South African consumer-protection legislation.

If any provision of these Terms conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

12. Product Use and Safety

Customers are responsible for using products in accordance with any instructions, warnings, safety information, or manufacturer's recommendations supplied with the product.

HomeAid should not be held responsible for damage resulting from misuse, intentional abuse, unauthorised modification, or use contrary to supplied instructions, except where applicable law provides otherwise.

Where a product presents a safety concern, customers should discontinue use and contact HomeAid promptly.

13. Intellectual Property

Unless otherwise stated, the HomeAid website and its content are owned by or licensed to HomeAid.

This may include:

• Logos;
• Brand names;
• Product descriptions;
• Photographs;
• Graphics;
• Website designs;
• Text;
• Videos;
• Marketing material; and
• Other website content.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit HomeAid's intellectual property without prior written permission.

You may access and use the website for your personal, non-commercial shopping purposes.

14. User Reviews and Submissions

If HomeAid allows customers to submit reviews, photographs, comments, testimonials, or other content, you are responsible for ensuring that your submission:

• Is truthful;
• Does not infringe another person's rights;
• Does not contain unlawful or defamatory material;
• Does not contain malicious software; and
• Does not violate applicable law.

By submitting content to HomeAid, you grant HomeAid permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

HomeAid may remove content that is unlawful, misleading, abusive, fraudulent, or otherwise inappropriate.

15. Promotions and Discounts

From time to time, HomeAid may offer promotions, discounts, voucher codes, or special offers.

Unless otherwise stated:

• Promotions are subject to their specific terms;
• A promotional offer may have an expiry date;
• Promotional codes may not be combined unless expressly permitted;
• Promotions may be subject to product availability; and
• A promotion cannot be exchanged for cash unless required by law.

HomeAid reserves the right to correct genuine errors in promotional pricing or information.

Any promotional terms will not override mandatory consumer rights.

16. Third-Party Services and Links

The HomeAid website may use third-party services, including payment processors, courier services, technology providers, analytics providers, and other service providers.

Third-party services may have their own terms and privacy policies.

HomeAid is not responsible for the independent policies or practices of third parties except to the extent required by applicable law.

Our website may also contain links to third-party websites. These links are provided for convenience and do not necessarily constitute an endorsement of those websites.

17. Website Availability

We aim to keep the HomeAid website available and functioning properly.

However, we do not guarantee that the website will always:

• Be available;
• Be uninterrupted;
• Be free of errors;
• Be free of viruses or harmful components; or
• Contain completely accurate or current information at all times.

The website may occasionally be unavailable because of maintenance, technical problems, updates, security issues, or circumstances outside our reasonable control.

18. Limitation of Liability

To the maximum extent permitted by applicable law, HomeAid will not be liable for indirect, incidental, or consequential losses arising from your use of the website or products purchased through the website.

However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by South African law.

Your statutory consumer rights remain unaffected.

19. Indemnity

To the extent permitted by applicable law, you agree to indemnify HomeAid against losses, claims, damages, or expenses arising directly from your unlawful use of the website, fraud, intentional misconduct, or violation of these Terms.

This clause does not require you to indemnify HomeAid for matters that cannot lawfully be transferred to you or for HomeAid's own unlawful conduct.

20. Privacy and Personal Information

HomeAid may collect and process personal information necessary to operate the website, process orders, communicate with customers, arrange delivery, process payments, provide customer support, and perform other legitimate business functions.

Personal information will be handled in accordance with applicable privacy and data-protection legislation and HomeAid's Privacy Policy.

By using the website and placing an order, you acknowledge that your information may need to be processed for purposes connected with your transaction.

21. Electronic Communications

When you use the HomeAid website, place an order, or communicate with us electronically, you consent to receiving communications electronically where permitted by law.

These communications may include:

• Order confirmations;
• Payment confirmations;
• Shipping updates;
• Customer-service communications;
• Transactional notices; and
• Other communications relating to your purchase.

You may unsubscribe from promotional communications where applicable.

Transactional communications necessary to fulfil your order may still be sent.

22. Cancellation of Electronic Transactions

Where applicable, electronic transactions may be subject to cancellation rights provided under South African law, including the ECTA.

Where a consumer is entitled to cancel an electronic transaction under applicable law, HomeAid will honour that right subject to the applicable statutory conditions and exceptions.

Nothing in these Terms is intended to remove those rights.

23. Fraud and Suspicious Transactions

HomeAid reserves the right to investigate transactions that reasonably appear to involve:

• Fraud;
• Stolen payment details;
• Identity misuse;
• False information;
• Unauthorised transactions; or
• Other unlawful activity.

Where appropriate and permitted by law, an order may be delayed, cancelled, or referred to the relevant payment provider or authorities.

24. Changes to These Terms

HomeAid may update these Terms from time to time.

The updated version will be published on the website with a revised "Last Updated" date.

Changes will apply prospectively unless otherwise required by law.

The Terms applicable to an order will generally be those in effect at the time the order is placed, subject to any mandatory legal requirements.

25. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or removed to the minimum extent necessary, and the remaining provisions will continue to operate to the extent permitted by law.

26. No Waiver

If HomeAid does not immediately enforce a provision of these Terms, this does not mean that HomeAid has permanently waived its right to enforce that provision in the future.

27. Entire Agreement

These Terms, together with any policies expressly incorporated into them, constitute the applicable agreement between HomeAid and the customer concerning use of the website and purchases made through it, subject to any additional terms expressly agreed between the parties and any mandatory legal rights.

28. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other legally available dispute-resolution mechanisms.

Nothing in this section prevents a consumer from exercising a right to use a forum, tribunal, ombud, regulator, or other dispute-resolution mechanism where that right is provided by law.

29. Complaints

If you have a complaint about an order, product, delivery, payment, or our services, please contact HomeAid first so that we have an opportunity to resolve the matter.

Email: homechomza@gmail.com

Please include your order number and a description of the issue where applicable.

30. Contact Information

For questions about these Terms or your HomeAid order:

HomeAid
Email: homechomza@gmail.com
Country: South Africa

Last Updated: 7 September 2026

Important Notice

These Terms are intended as a general e-commerce template for HomeAid and should be read together with the HomeAid Returns & Refunds Policy, Shipping Policy, Privacy Policy, and any other applicable website policies.

Nothing in these Terms is intended to exclude, restrict, or waive a consumer's rights under applicable South African law